Shipping terms and costs.
We proudly offer a 30 day money back, 100% satisfaction guarantee. If this is your first time venturing into CBD we recommend ordering one product to try before stocking up. Since everyone is different we recommend “Start Low and Go Slow” until you find the comfortable dosage for your own endocannabinoid system.
Returns are gladly accepted as long as the purchase date is within 30 days and the item is in the original packaging. Sale items are not eligible for return. To start a return, please fill out this form. After filling out the RMA request a team member will respond to you with a return address and an RMA number assigned to your specific return within 48 business hours. It is very important that when sending an item back to us that you include a copy of your original invoice and the RMA number assigned to your return.
Please note that TruPotency does not assume responsibility for packages that are not delivered or are delivered to our warehouse without a valid RMA number. TruPotency does not cover the cost of return shipping and this is solely the responsibility of the customer. With that in mind, please be sure to receive return tracking on your package when mailing it back to ensure delivery to the correct address. Refunds will be processed to the original payment method used. Please allow 7-10 days for completion of RMA process.